Call Center Training School

The Call Center School, LLC (TCCS) is a Tennessee-based company dedicated to the professional development of individuals in the call center industry. TCCS offers a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, and industry vendors.

Training programs from The Call Center School can be delivered in whatever medium fits your needs. TCCS provides traditional classroom training via public seminars or private on-site programs. TCCS offers the industry’s most comprehensive web seminar curriculum, with over 50 topics in seven professional tracks. Many topics are also available via self-paced e-learning via the Internet. TCCS have also authored eight call center management books on a wide variety of call center management topics.

The USA based Call Center School is staffed by experienced call center professionals, trainers, authors and consultants and provides focused training for call centers in over 45 countries.

TeleDevelopment Services is the Philippine partner of TCCS and distributes over 40 call center specific topics in six tracks in web seminar or self study e-learning formats –

frontline customer service representatives
team supervisors
business management for call center leaders
operations
workforce management
quality assurance

For more information, please log on to their website at http://www.thecallcenterschool.com/