Discovering the Master Coach in You – A two-day crash course for call center managers, supervisors, team leaders, quality assurance personnel, and trainers/teachers to develop their agents through positive and effective coaching methods.

Maximizing Call Center Performance by Understanding Workforce Management – The program aims to help supervisors ensure harmonious working relationships by applying the different elements of effective communication when cascading information, negotiating, and interacting.

Key Performance Indicators: When Numbers Speak Louder than Words – A 2-day program that provides call center supervisors comprehensive training on how to read, analyze and use Key Performance Indicators (KPIs) to measure and drive performance.

Practical English for Practical People – This program is designed for individuals who want to give their self-confidence a boost by applying our no-nonsense tips for improving vocabulary and diction, clarity, and conciseness in expression.

Speak Like A Pro – Learn time-tested tips for acquiring a neutral accent and maximizing your vocal qualities in order to sound confident and professional as you converse face-to-face or over the phone.

Going the Extra Mile Through Exceptional Presentation Skills – This two-day workshop focuses on proven techniques on content organization, as well as professional style, geared for people who want to deliver effective and impressive presentations.

Acquiring a Customer Service Persona – A must for anyone who interfaces with customers or clients on a day-to-day basis — regardless of industry and level — that aims to awaken the customer service persona in you and create the passion for giving “WOW” customer service!

Managing Time in the Fast Lane – This full-day quick-hit training program provides the participant with tools and techniques to manage time — and stress — in order to handle daily deliverables and beat deadlines.

Facilitating Made Easy – This is a two-day program designed to help teachers, trainers, seminar speakers, facilitators, etc. learn best practices for facilitating training as well as conducting presentations for a meeting effectively.

Effective Business Writing – This one-day program equips participants with the techniques for writing business correspondences that reflect corporate professionalism. Participants take with them an increased appreciation for the role of effective writing in today’s business world.

Awakening the Leader in You – This one-day basic leadership workshop prepares new supervisors/managers to lead, inspire, and empower their teams. It aims to provide an opportunity for self-discovery, assessment, and goal setting based on the responsibilities and challenges that lie ahead.

Emotional Intelligence: Fostering a Culture of Self-Management – This one-day course focuses on the need to be aware of one’s actions and the human emotions that drive them, and how emotional intelligence becomes a powerful instrument for self-management, project management, and people management.

Working As A Team: A Team-building Program – A two-day outdoor program that will help teams understand their co-workers better through different highly-interactive brains-and-brawns activities.

Leading People Through Change – This one-day program for managers tackles planning, implementation, and communications techniques which help contain costs, maintain service levels, and sustain individual and organizational performance during change.