Training

training

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TeleDevelopment offers a complete line of training solutions from Agents, Supervisors to Top Management levels. Below are just a few of these courses:

  • Call Center Agent Programs: English Skills Training (EST), Customer Service, Sales and Technical Skills Programs for both inbound and outbound, voice and non-voice environments
  • Supervisor Programs: Coaching the Coach, Key Performance Indicators, Quality Assurance Program, Performance Management and Workforce Management
  • Management Programs: Culturazilation Training for Expatriates, Vendor Management Selection, and Six Sigma
  • Public Short Courses
  • On-line Training Programs, Web Seminars

Training is the most effective way to produce loyal, knowledgeable staff, who know how committed you are to professional and personal development — the hallmarks of a successful organization. TeleDevelopment Call Center Training Programs are known as the gold standard for quality learning experience. For the production staff and management groups that attend TDS courses, your organization reaps tangible, lasting rewards. Our training helps your team focus on improving production, quality and customer satisfaction.

Agent Training:

  • Near Hire
  • Foundation
  • Accent and Communication
  • Sales
  • Customer Care
  • Problem Solving and Decision Making
  • Custom Courses

Management Training:

  • Leadership
  • Performance and Workforce Management
  • Trainer Certification Course
  • Business Communication

Delivery:

  • Delivered On-site or from TDS’ Ortigas Facility or Client site
  • Flexible Scheduling
  • Experienced and Certified Instructors

* Corporate and Public Courses available

Designed and developed by trainers with sufficient call center management experience, TDS focuses on practical, actionable training with a noticeable impact to floor performance. Each module includes learning exercises, role-plays, simulation and practice drills, as well as a knowledge and skills assessment that provide a meaningful experience for every participant.

Call +63.2.631.8230 to learn more today!

TeleDevelopment offers a complete line of training solutions from Agents, Supervisors to Top Management levels. Below are just a few of these courses:

Call Center Agent Programs: English Skills Training (EST), Customer Service, Sales and Technical Skills Programs for both inbound and outbound, voice and non-voice environments

Supervisor Programs: Coaching the Coach, Key Performance Indicators, Quality Assurance Program, Performance Management and Workforce Management

Management Programs: Culturazilation Training for Expatriates, Vendor Management Selection, and Six Sigma

Public Short Courses

On-line Training Programs, Web Seminars