To be done on July 17, 2011 (a Sunday, to accommodate everyone specially job shifters), there will be a mixture of companies that will be present in this event. This would mean that there would be various openings and vacancies from participating companies.

 So graduates or undergraduates, with experience or without, people from all courses are very welcome to take the FIRST move with the opportunities this event may offer.

For additional information on being an exhibitor, please reach us at (02)386-3863 or at (02)964-8280.

TeleDevelopment Services, the country’s leading and biggest source for BPO and Center jobs, and it’s top call center partners, STREAM, HINDUJA, APAC CUSTOMER SERVICE, SITEL, TELEPERFORMANCE, and other leading call centers are looking for candidates with good English communications skills, finished at least 2 years of any college degree, and willing to take on shifting schedules, to join their growing and expanding services.

The event promises to entertain applicants with a fusion of sounds, a fashion show, bazaars, games, Christmas chorale, and complimented with treats. A perfect way to feel Christmas in July with the best gift of landing a job in any of the top BPO and Call Center companies.

Join this one night only opportunity for everyone who meets the requirements with very attractive salary and compensation package.

GO GET THAT JOB and EXPERIENCE CHRISTMAS IN JULY!

For advanced registration and application, please contact Marketing and Events Team at 6318230 extension ______ and look for Imee or email iangeles@teledevelopment.com

su·preme- sə-prēm, sü
highest in degree or quality.

Teledevelopment Services, Inc never fails in giving opportunities day and night. Once again, TDS will be having their 4th Annual Jobs@Night this coming April 9, 2011 Saturday, from 4pm-1am at Prestige Parking Lot, ADB Avenue Ortigas Center, Pasig City. They will let job seekers experience a remarkable night where recruitment and party will collide. Rise up! And grab the chance to be part with one of our top call center partners.

Our top call center partners are looking for candidates who has good English communications skills, completed at least 2 years in college, willing to work in shifting schedules and career shifters. This event will have a lot to offer in just one NIGHT so don’t miss the opportunity.

We highly encourage everyone especially graduating students and career shifters to apply. Attractive salary and compensation packages awaits qualified aspirants.

RISE UP, EXPERIENCE and WITNESS A REMARKABLE NIGHT!

For advanced registration and application,
please feel free to us at 6318230 or email jobsatnight@teledevelopment.com
Look for Ivy or Imee.

TeleDevelopment Services, Inc. (TDS) held its 5th Annual Call Center & BPO Training Convention 2011 entitled The Web Effect at The New World Hotel in Makati City on February 22-23. More than 200 delegates attended this year’s 2 day convention that featured topics on talent development, relevance of technology and social networking to training and hiring, and more.

The 1st day started with a bang as TDS trainers facilitated an Algorithm exercise for the opening activity. Guests were warmly welcomed by none other than TDS President, Mr. Jon Kaplan. Keynote speakers Jerry Durant, Chairman Emeritus of the International Institute for Outsource Management (IIOM) and Gerardo “Gerry’ Plana, Executive Director of People Management Association of the Philippines (PMAP) started day one with a very inspiring talk on “Web Effect” and “Inspirational Leadership: Best Practices in the Investors in People Standard.” The sumptuous buffet lunch was followed by an afternoon filled with highly informative sessions on e-learning, competency-based / targeted selection, benefits of a learning management system, and project management, and more. Notable names from the BPO industry, private organizations, as well as the Academe and other industries were on-hand to share their knowledge and expertise.   The breakout sessions in the afternoon, aptly called “threads”, showcased more interesting and informative topics like “Reconfiguring  Targeted Talent Management for the Philippine BPO Landscape,” by Dean Rosalina Ora’a Fuentes of Southeast Asia Interdisciplinary Institute (SAIDI),  “How OD Can Successfully Manage Fast-Paced, Simultaneous Changes to Propel  You Ahead of the Competition, ”  by Sheldon D’ Souza, Intelenet Global Services’ Director for Organizational Development and Training; “The Anatomy of Operational Excellence,” by CyberCity Teleservices VP, Linda Chando; and “Igniting Learning and Development at the Heart of Strategic Alliances,” by President and CEO of WNS Philippines, Prabhakar Bisen, to name a few.

The second day offered more learning and networking opportunities. The participants were led by no other than Jesse Rebustillo, president of Philippine Society for Training and Development, in the “Idea Networking” activity where everyone had the opportunity to meet other participants and share ideas about social networking and training and other topics.  The whole day was filled with plenary sessions and panel discussions where participants had the opportunity to ask questions and share their thoughts with reputable panelists like Regina Hechanova-Alampay, Executive Director of Ateneo CORD, Karthikeyen Subburaman, Country Manager of ECC International, and more.

Strategic Partners: Business Processing Association Phils. (BPAP), Commission on Information and Communications Technology, Philippine Society for Training & Dev’l (PSTD), People Management Association of the Philippines, (PMAP);  co-presentors:  Pearson and Versant, inContact, and The Call Center School;  sponsors –  Cebu Pacific Air, Team Asia,  American Technologies, Inc (ATI), Fuji Xerox, PLDT, Robinsons Land, SAP, Ynzal, and all the media partners have helped make this event a success. Congratulations to TeleDevelopment Services, Inc. for another fruitful and worthwhile event.  With the success of this year’s convention, more and more people are now looking forward to TDS’ 6th Annual BPO and Call Center Training Convention next year.

Shown from left are: Schubert Caesar Austero, President of PMAP; Commissioner Mon Ibrahim of CICT; Jared Morrison, VP & Country Manager and Eric Martinez, Trainer of Stream Global Services; Montallana-Orcales, Head of Training & Dev’l of Ingram Micro Phils.; Benedict Salvador, Operational Head for Talent Acquisition (TA) and Corporate Communications of Integra Business Processing Solutions; Martin Orendain, AVP for Training & Quality and Prabhakar Bisen, President of WNS Global Services Phils., Inc.; Jesse Francis Rebustillo, President of PSTD ; Oscar Sanez, President of BPAP; Jon Kaplan, President of TDS and George Ramos, TDS Director for Training.

BPO Training Excellence Awards

TeleDevelopment Services Inc., (TDS) in partnership with the Philippine Society for Training and Development (PSTD) held its 2nd Annual BPO Training Excellence (BTE) Awards last February 23, 2011 at the New World Hotel in Makati. Both organizations continuously recognize individuals and organizations that assiduously and consistently exemplify world-class standards, best practices, innovation and excellence in Call Center, BPO or KPO Training.
This year’s Corporate Awards winners are Stream Global Services, for the Business Training Innovation Award and WNS Philippines, for the Commitment to Training Award.  Both companies have fostered collaborative training programs, encouraged and utilized the full spectrum of the training cycle and instituted organization-wide level best practices in the areas of learning management systems, portals, OD integration/interventions, corporate universities and learning labs.

This year’s Individual Awards were given to Benedict Salvador of Integra Business Processing Solutions for the Training Manager Excellence Award, Eric Martinez of Stream Global Services for the Trainer Excellence Award and Ofelia Montallana-Orcales of Ingram Micro for the BPO Exemplary Trainer Award. All of them have displayed exceptional leadership and continuously looked for ways to improve training processes in the BPO/KPO and Call Center industry.

Awards were presented by this year’s board of judges, Commissioner Mon Ibrahim of the Commission on Information and Communications Technology (CICT); Oscar Sanez, President of Business Processing Association of the Philippines; Schubert Caesar Austero, President of People Management Association of the Philippines (PMAP); Jesse Francis Rebustillo, President of Philippine Society of Training & Development (PSTD) with Jon Kaplan, President of TeleDevelopment Services, Inc. (TDS) and George Ramos, TDS Director for Training. TDS has opened the nomination as early as March for the 3rd BTE Awards. With the growing popularity of the TDS BPO Training Excellence Awards, expect more exciting nominees and winners next year.

• What did the award mean to you and to your organization?

The BPO Training Manager Excellence Award means 2 things to me and Aegis PeopleSupport.

First, it is a recognition for the initiatives that the APS training team came up with four years ago. Through the University Linkages Program, we have built strong partnerships, not just with top academic sources, but also with our top academic sources in the Philippines.

Second, it serves as an added motivation for APS to pursue more academic linkages as we move forward, and open additional opportunities for the Filipino worker through corporate training and development. Now that the competition, in terms of industry partnerships, is getting tougher; it pushes us to initiate new programs for the academe and our near-hires.

• How did you feel when you got the award?

I felt thankful. Very thankful.

I was not expecting it at first. Though I was aware that my nomination was valid, I did not look at it as something as competitive as the other nominations. In 2010, the University Linkages and the Aspire Near-hire Programs are but usual training programs that we have in the industry. I was sure that there are more competitive nominees vying for the award. That is why I didn’t prepare a speech. God really knows how to surprise people.

When my name was called, I was speechless. I tried to outline my speech as I walked up the stage, but it was useless.  When I got hold of the trophy, that was only when I finally realized what the award was all about. It’s about the industry giving back the training and educational field the recognition it deserves. Training means quality, but it also means results. The University Linkages and Aspire Near-hire Training Programs have produced more than modest results that support employment to Filipinos and advanced specific trainings for our academic partners.

• How did your organization benefit from it?

After the recognition, we immediately had a line up of possible academic and government organizations ready to partner with us. Aegis PeopleSupport started to further widen its network of potential academic and training sources that supported our recruitment and training needs. In a highly competitive industry, the award served it purpose as an additional brand, and provided APS with a certain level of corporate pride.

• Were there any challenges before and after? What were they?

Like any other training groups, of course there were challenges. Lack of manpower and external support were limited back then. But it was through these challenges that our team learned how to improvise and create initiatives to make our training programs better.

With a certain level of pride, also comes a certain level of expectation. Even after the award was given, the challenges still continued to come in. Partners started to demand, and trainings became less keen at times. But as managers, we must see these challenges as opportunities to better our current processes. In these changing times, it is important to initiate positive changes that will affect, not only our training results and targets, but also our trainers’ esteem and academic competence.

• Is there anything new you’re working on?

Yes. Currently, I’m starting to join the bandwagon of English trainers and teachers advocating the call for Multilingual Education in the Philippines. The view of learning English through proper integration of the 1st Language as a recurring medium of instruction can play an important role to speed up target language learning through a ladderized approach. Further, in this generation of available call center jobs and the immediate need for proficient second language speakers, a deep sense of nationalism should not be set aside for the learning of a 2nd Language.

Also, as the current Manager for Training and Delivery in Aegis PeopleSupport, I am working with BPAP in the rollouts of the Advanced English Pre-employment Training (AdEPT), where I am a Master Trainer, for college professors in the Philippines.

Lastly, I am trying to push for a paper on Intercultural Communicative Competency for Call Center Training. This relatively new approach in training for the workplace is an innovative look at how we can further enhance competence in English, especially in the global setting.

• Few inspirational tips to those who would like to someday be recognized, as well.

Just one: passion. If we only have enough love for education and see it as a key to help Filipinos get jobs, we are on the right track.

Trainers, Training Managers, and Training Directors only need to be passionate in what they’re doing. It may sound too cheesy, but we all know it’s true. I act passionately whenever I train teachers and learners. I manage people with the needed passion because I love my work. I stand for what is right, and I get the results that I wanted.

If you’d only continue your passion in teaching and training the Filipino worker, rest assured that one day, your results will be recognized; your efforts – awarded.

• Promote the BTE to organizations and nominees.

The BPO Training Excellence Award is a great initiative that gives recognition to various training innovations in our industry. It sets a higher benchmark among training groups in the BPO and encourages the industry to enhance and concretize its available training programs so they achieve more competitive targets and can gather more favorable results.

By joining the BTE, you do not only add value to your training programs, but also provide additional motivation for  your trainers and training managers.

Return to previous page

Ms. Vita Marie P. Viajar
BPO Trainer Excellence Award, 2010
Integra Business Processing Solutions Inc.

To me, the BTE Trainer Excellence Award was a testament of every trainers’ hard work, our Company’s commitment to training personnel – the accolade of a highly-regarded training consultation and recognition organization.  It came as a complete surprise to me when I was recognized with the award.  The award was not mine, alone. The award rightfully belonged to my fellow trainers in Integra too, as they helped made me the trainer professional that I am today.

The award helped pave the way for our company’s brand of global training paradigm to the entire organization and affiliate companies (American General). With the recognition, the recommendation for the paradigm shift became much easier, welcomingly advancing the development of the communication timeline to now instead of later.

Equally, there will always be challenges to training excellence. This is the reason we continuously seek methods of improving training processes and upgrading standards. In a nut shell, change management (at any level: be it personal, team, or corporate level) is the sum of all these challenges.  And this is something I’m also currently working on —  having been identified as a Trainer who can be tasked to lead change and revitalize the change leaders, Integra appointed me last year (2010) to spearhead our Talent Acquisition and Corporate Communications units – management engines for change.

To all Trainers, Mentors, Coaches and the like, my message is short and sweet — work hard and work honest. You can never go wrong with good old-fashioned hard work and honest living. Also, never be complacent and always take the extra mile to find ways to improve yourself. Nobody’s perfect but it is an aim we should all strive for.

The BTE Awards represent the single, most dedicated and focal awards body for the most diverse and innovative assembly of trainers – all of us training professionals in the BPO industry – ever established to promote training excellence in the Philippines on the global scene. The BPO Trainer is a breed apart, a champion of legacy, and a change leader. We are exemplars of innovation in a growing business world rife with changes. Bring recognition to your trade. Collaborate, work together, and grow. Be part of the BPO Training Excellence Awards.

Return to previous page

TeleDevelopment is once again opening its doors to all those who seek jobs but are afraid they don’t have the necessary skills to qualify.  Fresh graduates, career shifters, and many unemployed may want to join the fun in applying for a career in the fastest-growing industry in the Philippines.  Open House Recruitment from October 25-29, 2010 at TeleDevelopment Services, Inc. Office at the 35^th floor Robinsons Equitable Tower, ADB Avenue Ortigas Center, Pasig City.  For interested applicants, you may call (02) 631-8230 and look for Enzo.  Job openings are for Customer Service Representatives, Technical Service Representatives, Technical Specialists, Inbound Sales Agents and many more. Enjoy fun prizes, free snacks, drinks and movies while waiting for the application process.  Opportunity to earn cash is also offered to all those who bring along friends or who refer their friends and they get hired.  Apply now!!!

BTE Winners’ Testimonials

Download BPO EXEMPLARY TRAINER AWARD Criteria

Download BPO TRAINER EXCELLENCE AWARD Criteria

Download BPO TRAINING MANAGER EXCELLENCE AWARD criteria

Download BUSINESS TRAINING INNOVATION AWARD Criteria

Download CORPORATE COMMITMENT TO TRAINING AWARD Criteria

Knowledge Processing Outsourcing (popularly known as a KPO), calls for the application of specialized pertinent knowledge of a high level. KPO business entities provide typical domain-based processes, advanced analytical skills and business expertise, and not just process expertise. The KPO Industry is handling more highly-skilled work than the BPO Industry. While KPO derives its strength from the depth of knowledge, experience and judgment factor; BPO in contrast is more about size, volume and efficiency.  Some claim that KPO is the next step extension of Business Processing Outsourcing (BPO) since the BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantages and future scope. This should not be considered so, because knowledge process can be defined as high added value processes where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And once this activity gets outsourced a new business activity emerges, ergo Knowledge Process Outsourcing.

The success achieved by many overseas companies in outsourcing business process has encouraged many of the said companies to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, availability of and access to a highly skilled and talented workforce are all underlying expectations from Asia’s populace.  And to be abreast with the continuously changing times TeleDevelopment Services, Inc. hails its newest business unit, expanding services from the Call Center Industry to specialized BPO and KPO clientele.

The three hi-powered, hard working BPO/KPO business unit team, namely Ian, Kate and Vince are now tackling the enormous tasks of selecting, testing, interviewing and endorsing the right personnel needed by the industry.  They work closely with client representatives and are hard at work from dusk till dawn, proving that “Anything worth doing is worth doing well.”  In line with these additions in the Philippines, TeleDevelopment’s US office has added consultants, Mamie and Lorraine, to support operations for the ever growing need of the BPO Industry.  As the industry continues to change and grow, TeleDevelopment is also continuing its support and service.