Knowledge Processing Outsourcing (popularly known as a KPO), calls for the application of specialized pertinent knowledge of a high level. KPO business entities provide typical domain-based processes, advanced analytical skills and business expertise, and not just process expertise. The KPO Industry is handling more highly-skilled work than the BPO Industry. While KPO derives its strength from the depth of knowledge, experience and judgment factor; BPO in contrast is more about size, volume and efficiency.  Some claim that KPO is the next step extension of Business Processing Outsourcing (BPO) since the BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantages and future scope. This should not be considered so, because knowledge process can be defined as high added value processes where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And once this activity gets outsourced a new business activity emerges, ergo Knowledge Process Outsourcing.

The success achieved by many overseas companies in outsourcing business process has encouraged many of the said companies to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, availability of and access to a highly skilled and talented workforce are all underlying expectations from Asia’s populace.  And to be abreast with the continuously changing times TeleDevelopment Services, Inc. hails its newest business unit, expanding services from the Call Center Industry to specialized BPO and KPO clientele.

The three hi-powered, hard working BPO/KPO business unit team, namely Ian, Kate and Vince are now tackling the enormous tasks of selecting, testing, interviewing and endorsing the right personnel needed by the industry.  They work closely with client representatives and are hard at work from dusk till dawn, proving that “Anything worth doing is worth doing well.”  In line with these additions in the Philippines, TeleDevelopment’s US office has added consultants, Mamie and Lorraine, to support operations for the ever growing need of the BPO Industry.  As the industry continues to change and grow, TeleDevelopment is also continuing its support and service.

Celebrating its 10^th year, the BPO industry has grown remarkably and is expected to grow bigger and bring in higher revenue in billions of US dollars for the coming years.  On the first day as a keynote address speaker, Mr. Oscar Sañez, President and CEO of the Business Processing Association of the Philippines, shared his views on the hurdles and roadblocks that are to come with the growth of the BPO industry in the country.  With surges of business from Canada, Australia and Europe, the opportunities of the Philippines’ BPO & Call Center industry are vast even amid the global financial crisis in the past years.  But opportunities must be protected and nurtured properly so that the industry can flourish and keep on developing.

The couch discussion on Academic Evolution Towards 2020 Vision centered on how the academe is addressing the constant evolution of talent from their pad to the hub of the BPO & call center world. A very avid discussion on how the various institutions for higher learning address the issue on supporting the need for talent development for future employment in the industry was moderated by TeleDevelopment’s President Jon Kaplan.  Several hours later, the first day rounded off with an Executive Forum moderated by Team Asia’s Managing Director Michael Alan Hamlin.  In this discussion, top executives shared their best practices on how to maximize investments in training to produce fresh talents or rejuvenate senior employees to keep their companies in the competitive marketplace.  And instead of reacting to trends, the industry players and contributors have eventually set the world pace in terms of outsourcing development, planning ahead and shifting the industry perspective.

The second day of the convention showcased the learning sessions in three tracks – Transform, Diversify and Synergize tagging along TeleDevelopment’s acronym TDS.  The different sessions were created with knowledge shared from speakers of different industries not only from the BPO/CC community but with one goal of unifying the benefits for the continuous development of the BPO industry.

The Transform track was designed to promote advancements in training and maximization of skills in training, like E-learning Design for Dummies where one can gain tools to capitalize the benefits of e-learning initiatives through faster transfer and application of new knowledge and skill in the workplace.  While the Diversify track concentrated on the various branches of training that is implemented in the different organizations, like the session on The Anatomy of Experiential Learning, where the real meaning of experiential learning is discussed, opening minds to the strategies and tools to incorporate it in training designs.  And the Synergize track focused on leveraging the use of training as the fulcrum for all departments in an organization to work together for a common goal, as the session on Synergy that Sells pointed out that aligning processes – recruiting, training, coaching, mentoring – with the training program translate to business growth.

At the end of the second day, participants could not wait to go back to their respective organizations to share what each had learned from the convention.  TeleDevelopment has once again put a feather on its cap with the success of the 4^th Annual BPO and Call Center Training Convention held at the Makati Shangri-La with 300 participants eagerly looking towards next year’s event.  As TDS President Jon Kaplan said, “Our annual conventions provide a venue for networking and education, and we have successfully established these meetings as the “go to” event for trainers.  Like many companies today, TeleDevelopment is changing with the industry.  We are maturing as the industry is maturing, but we continue to be thankful for being here to support the industry.”  The next Annual Convention will be another occasion to look forward to for more shared training-knowledge.

]]> http://www.teledevelopment.com.ph/former-employees-article/feed/ 0 http://www.teledevelopment.com.ph/applicants-appreciation-note/ http://www.teledevelopment.com.ph/applicants-appreciation-note/#comments Wed, 28 Apr 2010 02:11:06 +0000 admin http://www.teledevelopment.com.ph/?p=1268

Fun and jobs collide when TeleDevelopment Services, Inc. held its 3^rd Jobs@Night last April 17, 2010 at the Prestige Parking Lot, along ADB Avenue Ortigas Center Pasig City.  Running on its 3^rd year, Jobs@Night still aims to provide call center and BPO jobs for qualified applicants while letting them feel the nocturnal ways of the call center industry and partying the night away.

It was a jam-packed night full of fun, treats and music as 8 bands rocked the night away while hundreds of applicants tried their luck in landing a call center job. Bands who shared their passion in different music genres were Versus the Sea, Carlos Castaño, SubRosa, Ivan Theory, Luna, The Hate Fame, Kagaws, and Climate Change.

All applicants who headed to Prestige Parking that Saturday were treated to an eargasmic music experience and to a lot of freebies from this year’s Jobs@Night sponsors. The event was co-presented by JobsDB.com and sponsored by San Mig Light with Wi-Tribe, Caffeterie de Manila, Greenwich, C2 Envidia, Nissin Cup Noodles, Red Mobile, LungCaire Plus and Circulan. This year’s media partners were Philippine Star, Twang Magazine, Magic 89.9, 99.5 RT and Studio 23.  We can now once again look forward to another night of partying while job hunting next year.

Could it be that the regular job fairs where applicants go to submit their resumes have waned many hopes, especially when most of the time these jobseekers wait for a long time to be interviewed or tested and then sent home to wait for the verdict.  All the while, the waiting time wastes their full day of just hanging around for interviews and tests.  Or could it be that they try their luck in finding employment during daytime hours and will be given a night or shifting-hours job, which may be a first for them.

For the third year now, TeleDevelopment Services, Inc. has given a different type of a job fair where applicants can go get interviewed, tested and party the night away.  Whether you get a job or not, you get to party and enjoy music, live band performances and free food and drinks.  You can even earn extra cash when you bring friends along and they get hired on the spot.  This unique job fair called “Jobs@Night2010” is held in the afternoon till midnight, so that applicants can feel the nocturnal lifestyle of the call center industry.

Now there are more opportunities in Jobs@Night2010 since there are openings for BPO/KPO career opportunities as well.  If you’re a new graduate, unemployed, or just want to enjoy the party, come and experience TeleDevelopment’s Jobs@Night2010 on April 17, 2010 at the Prestige Parking Lot, ADB Avenue Ortigas Center Pasig City.  Registration starts at 4pm and you can party from 7pm till midnight.  Leave your business suits behind be comfortable, bring your resume and your friends, get a job and party the whole night long.  For more information, call (02) 631-8230 look for Peggy or Malen.  You may also text J@N<Full Name> send to 0928-502-2584 to pre-register or email jobsatnight@teledevelopment.com.Who says you can’t party while looking for a job? Come on over and Jobs@Night2010 will show you how.