Annual Call Center and BPO Training Convention Presentations

TDS 4th  Annual Call Center and BPO Training Convention 2010 Presentations

• 21st Century Approach To InterGenerational Management
• Centrally Developed and Locally Delivered Training
• Going Back to Macro Skills
• Quadruple Metrics for a Unified Goal
• Team Building Activity
• The Anatomy of Experimental Learning
• The Rubber Band Effect
• Transforming the Corporate Learning
• Versant
• Participant Notes – Call Center Convention: Experimental Learning