Management Team
Judy Bay Whisenhunt - VP Operations
Marlo John Maroon – Internal HR and Admin Manager
Jon Kaplan
President TeleDevelopment Services, Inc.Jon is the president of TeleDevelopment Services, Inc. He was the 1997 National President of the American Teleservices Association (ATA) and is currently the Chairperson for the ATA International Committee. He is also the 1999 recipient of Call Center Magazine Industry Pioneer of the Year.
Jon is also the author of numerous industry articles and a frequent speaker at national and international contact center conferences.
Starting his call center career in 1979, Jon spent his first eight years managing the start-up of in-house call center operations for the BF Goodrich Company and General Motors.
He spent six years in the service agency arena, working as vice-president of a large service agency and then as founder and president of his own service agency.
Jon and TeleDevelopment are recipients of a number of industry awards, including two Telo Awards (ATA) and one ACCE Award (Customer Interface Magazine).
Jon holds a Bachelor Degree in Business Administration (BBA) from Kent State University (KSU); he majored in Marketing and minored in Communications.
Judy Bay Whisenhunt
VP Operations
TeleDevelopment Services, Inc.Judy has been engaged in the world of finance for the last 20 years. She started working in the fields of accounting, auditing, and eventually moved to finance and treasury administration. Prior to joining TDS, she served as the AVP and Comptroller of Advan Motor Corp. She earned her finance experience from her decade’s worth of working with Diamond Motor Corp., three years with a petroleum company and a year with Asia Partnership Phils. Judy is a graduate of Far Eastern University and holds a Degree of Bachelor of Science Major in Accounting, minor in Business Management.
Aside from her toiling work schedule, she is part of the Board of Directors of the following: Diamond Motors Group of Companies and Advan Motors-GM dealer. She is also a member of the following: Personnel Management Association of the Philippines, Caritas, and Lamb of God.
Marlo John Maroon
Internal HR and Admin Manager
TeleDevelopment Services, Inc.Marlo is the Head of TDS’ Human Resources and Admin Department which includes Information Technology & Marketing and Events Planning Section. He has a total of 15 years exposure in the different facets of HR with strength in recruitment & selection, employee relations, policy/benefits administration and agency management.
For 10 straight years, he worked for one of the biggest universal banks here in the country, climbed his way up the corporate ladder and became the department head of Recruitment & Placement under Organizational Planning & Placement Division.
He then ventured into the world of consultancy, BPO and became the HR Director of a call center and HR Manager of an executive search firm both situated in the heart of Ortigas Center. For a year and a half, he was the President/CEO of his own executive search firm which dealt with clients in various industries like manufacturing, financial institution, auditing firms, call centers, information technology etc.
Further, Marlo graduated with a degree in Arts and Business major in Human Resources Management at DLSU – College of Saint Benilde.
Janet Lee-Jodloman
Training Manager Corporate Training and Special Projects
TeleDevelopment Services, Inc.Janet started her training career in Speechpower, where she specialized in the language modules. When the contact center boom hit the Philippine shores in early 2000, Janet saw another opportunity to share her language expertise to a new industry. She joined eTelecare International, initially as a speech coach, and eventually as a full-time senior training officer.
In the years that she has spent in Speechpower and eTelecare, she has authored a number of modules, including Telephone Skills, Practical English for Practical People, Block Training for Technical Support Unit, Speech Training for Agents and Trainers, Interacting with Americans, and many other modules.
Janet also spent some time doing TNA for the different business units of eTelecare. As a result of these efforts, she helped launch a program called “Trainers Online”, an email support program for language-related inquiries that was made available to team leaders and managers. Currently, Janet handles both corporate and public classes for English.
Richa Sabharwal
Recruitment Director
TeleDevelopment Services, Inc.Richa is the Recruitment Director of TeleDevelopment Services, Inc. She has over 12 years experience in different facets of HR – Recruitment, Training and also strong understanding of Quality. She has a total of 9 years solid experience in BPO, Telecommunications, Banking, Marketing and Broadcasting industries.
Her expertise include Training and Quality focused on Language and soft skills training, recruiting and training staff, developing training programs, and scaling recruitment and training teams to achieve growth targets, Six Sigma Process improvement, and re-engineering cost effective model. She is also a Certified Six Sigma Green Belt.
Prior to joining TDS, she worked for 2 major BPO companies. She was Senior Manager for Learning & Leadership Development, Learning Performance with TeleTech , Inc. As Sr. manager she was responsible for delivery of leadership institute programs and optimization of learning tools. She handled multiple sites and took charge of standardizing the training reporting structure among various sites in the Philippines. She also developed new processes focusing on TNAs, recruiting performance, Training- Ops partnership for various accounts and streamlined the training org chart to maximize trainer utilization and accommodate large ramps. She was also the Manager for Training & Quality – Telco, Financial, Technical Accounts with IBM Daksh. With IBM, she was recognized as a Top Talent (part of Top 10% performer of IBM) and she lead the transition of an Inbound Telecom Voice Unit from India to the Philippines as well as a Technical account in the US.
Richa holds a Bachelor Degree in Arts from Delhi University, India (DU); she also did Software Management Course (G-NIIT) from National Institute Of Information Technology (NIIT).
